Refund policy
Last updated: October 18, 2026
Every Dimensional Press flipbook is printed from your own video, just for you. Because of that, we can't accept returns or exchanges if you change your mind. We do stand behind every book we make, and if something goes wrong on our end, we'll make it right.
Damaged, misprinted, or lost orders
If your flipbook arrives damaged or with a printing or binding defect, or if it never arrives, contact us within 12 business days of delivery (or, for a lost package, within 12 business days of the expected delivery date). We'll reprint your flipbook at no cost or give you a full refund, including shipping.
To help us sort it out quickly, please email help@dimensionalpress.com with:
- Your order number
- A short description of the problem
- Photos of the damage or defect, if applicable
You won't need to send the damaged book back unless we ask.
About your source video
We print from the video or animation you upload. Issues that come from the source file itself, such as blur, low light, low resolution, or the subject being cut off, aren't considered defects. If you're not sure whether a clip will make a good flipbook, email us before you order and we'll gladly take a look.
Cancellations
You can cancel your order for a full refund any time before we begin production. Email us as soon as possible at help@dimensionalpress.com. Once production has started, your order can't be cancelled.
How refunds are issued
Approved refunds are issued to your original payment method. Your bank or card issuer may take some additional time to post the refund to your account.
Contact us
Questions about an order? Email help@dimensionalpress.com or call +1 626-346-7537.